Refund Policy

Membership

Your LVLUP Dojo membership, which may start with a free trial, will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time, "Payment Method") to use the LVLUP Dojo service. We will bill the monthly membership fee to your Payment Method. You must cancel your membership before it renews each month in order to avoid billing of the next month's membership fees to your Payment Method.

Free Trials

Your LVLUP Dojo membership may start with a free trial. The free trial period of your membership lasts for as long as you have an active account on our website. For combinations with other offers, restrictions may apply. LVLUP Dojo reserves the right, in its absolute discretion, to determine your free trial eligibility.

We will begin billing your Payment Method for monthly membership fees on the same day of the month that you originally purchased the membership. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel.

Billing

By starting your LVLUP Dojo membership and providing or designating a Payment Method, you authorize us to charge you a monthly membership fee at the then current rate, and any other charges you may incur in connection with your use of the LVLUP Dojo service to your Payment Method. You acknowledge that the amount billed each month may vary from month to month for reasons that may include differing amounts due to promotional offers, including gift card redemption and promotional code redemption, and/or changing or adding a plan, and you authorize us to charge your Payment Method for such varying amounts, which may be billed monthly in one or more charges. We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes to your service will take effect following email notice to you.

The membership fee for our service will be billed at the beginning of the paying portion of your membership and each month thereafter unless and until you cancel your membership. We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your paying membership. Membership fees are fully earned upon payment. We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your paying membership began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your LVLUP Dojo membership or became a paying member on January 31st, your next payment date is likely to be February 28th, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Membership. We may authorize your Payment Method in anticipation of membership or service-related charges. As used in these Terms of Use, "billing" shall indicate a charge, debit or other payment clearance, as applicable, against your Payment Method. Unless otherwise stated differently, month or monthly refers to your billing cycle.

Refunds

Monthly Subscriptions: Users may request a full refund within the first 30 days of membership activation if there has been no activity on the account. "Activity" is defined as: watching videos, updating profile information and downloading resources on the LVLUP Dojo website.

Single Course Purchases: Payments on single courses are NONREFUNDABLE

Annual Subscriptions: Users may request a full refund within 30 days of membership activation if there has been no activity on the account. "Activity" is defined as: watching videos, updating profile information and downloading resources on the LVLUP Dojo website. PARTIAL REFUNDS may be requested after a full year of membership to the site and a second billing period has started.

Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members.

You may cancel your LVLUP Dojo membership at any time, and you will continue to have access to the LVLUP Dojo service through the end of your monthly billing period.